Derbyshire patients have provided input to help rank their local doctors surgeries as part of the annual GP Patient Survey for NHS England.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, gives insight into what people really think of GP reception teams across the country.
The 2025 survey, carried out in the first quarter of the year, was completed by more than 700,000 patients in England.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice.
Reception staff play a significant role in patient experience.
They are considered to be gate-keepers who allocate appointments by gleaning information and booking in patients with doctors accordingly.
The majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in Derbyshire where reception teams have been voted the best by you.
Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
13. Evelyn Medical Centre - Hope
There were 274 survey forms sent out to patients at Evelyn Medical Centre in Hope, and the response rate was 52%. 66% of patients said the reception team was ‘very helpful’, while 31% said they found the team ‘fairly helpful’. | Google Maps
14. Imperial Road Surgery - Matlock
There were 250 survey forms sent out to patients at Imperial Road Surgery in Matlock, and the response rate was 45%. 62% of patients said the reception team was ‘very helpful’, while 31% said they found the team ‘fairly helpful’. | Google Maps
15. Castle Street Medical Centre -Bolsover
There were 378 survey forms sent out to patients at Castle Street Medical Centre in Bolsover, and the response rate was 36%. 62% of patients said the reception team was ‘very helpful’, while 31% said they found the team ‘fairly helpful’. | Google Maps