Receptionists play a big role in our experience at our GP surgery, from booking appointments to inquiring about test results and ordering prescriptions.
Patients across the East Midlands have shared their views on how they feel their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the GP surgeries across the East Midlands where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
5. The Banks Surgery - Sileby
There were 365 survey forms sent out to patients at The Banks Surgery in Sileby, and the response rate was 32%. 82% of patients said the reception team was ‘very helpful’, while 18% said they found the team ‘fairly helpful’. | Google Maps
6. Denton Village Surgery - Denton, Northampton
There were 248 survey forms sent out to patients at Denton Village Surgery in Denton, Northampton, and the response rate was 46%. 81% of patients said the reception team was ‘very helpful’, while 17% said they found the team ‘fairly helpful’. | Google Maps
7. St Wulfstan Surgery - Southam
There were 271 survey forms sent out to patients at St Wulfstan Surgery in Southam, and the response rate was 38%. 80% of patients said the reception team was ‘very helpful’, while 15% said they found the team ‘fairly helpful’. | Google Maps
8. Desford Medical Centre - Desford, Leicester
There were 295 survey forms sent out to patients at Desford Medical Centre in Desford, Leicester, and the response rate was 38%. 77% of patients said the reception team was ‘very helpful’, while 19% said they found the team ‘fairly helpful’. | Google Maps