Receptionists play a big role in our experience at our GP surgery, from booking appointments to inquiring about test results and ordering prescriptions.
Patients across the East Midlands have shared their views on how they feel their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the GP surgeries across the East Midlands where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
9. Washingborough Family Practice - Washingborough, Lincoln
There were 250 survey forms sent out to patients at Washingborough Family Practice in Washingborough, Lincoln, and the response rate was 42%. 77% of patients said the reception team was ‘very helpful’, while 20% said they found the team ‘fairly helpful’. | Google Maps
10. Hartington Surgery - Buxton
There were 243 survey forms sent out to patients at Hartington Surgery in Buxton, and the response rate was 44%. 76% of patients said the reception team was ‘very helpful’, while 20% said they found the team ‘fairly helpful’. | Google Maps
11. Stockingford Medical Centre - Nuneaton
There were 379 survey forms sent out to patients at Stockingford Medical Centre in Nuneaton, and the response rate was 31%. 76% of patients said the reception team was ‘very helpful’, while 16% said they found the team ‘fairly helpful’. | Google Maps
12. Eyam Surgery - Eyam
There were 278 survey forms sent out to patients at Eyam Surgery in Eyam, and the response rate was 47%. 75% of patients said the reception team was ‘very helpful’, while 22% said they found the team ‘fairly helpful’. | Google Maps