Receptionists play a big role in our experience at our GP surgery, from booking appointments to inquiring about test results and ordering prescriptions.
Patients across the East Midlands have shared their views on how they feel their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the GP surgeries across the East Midlands where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
13. The Arrow Surgery - Alcester
There were 259 survey forms sent out to patients at The Arrow Surgery in Alcester, and the response rate was 42%. 75% of patients said the reception team was ‘very helpful’, while 25% said they found the team ‘fairly helpful’. | Google Maps
14. St George's Medical Practice - West Bridgford, Nottingham
There were 315 survey forms sent out to patients at St George's Medical Practice in West Bridgford, Nottingham, and the response rate was 38%. 73% of patients said the reception team was ‘very helpful’, while 26% said they found the team ‘fairly helpful’. | Google Maps
15. Husbands Bosworth Medical Centre - Husbands Bosworth, Lutterworth
There were 247 survey forms sent out to patients at Husbands Bosworth Medical Centre in Husbands Bosworth, Lutterworth, and the response rate was 38%. 73% of patients said the reception team was ‘very helpful’, while 26% said they found the team ‘fairly helpful’. | Google Maps
16. Hannage Brook Medical Centre - Wirksworth
There were 269 survey forms sent out to patients at Hannage Brook Medical Centre in Wirksworth, and the response rate was 48%. 73% of patients said the reception team was ‘very helpful’, while 26% said they found the team ‘fairly helpful’. | Google Maps