Receptionists play a big role in our experience at our GP surgery, from booking appointments to inquiring about test results and ordering prescriptions.
Patients across the East Midlands have shared their views on how they feel their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the GP surgeries across the East Midlands where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
17. Alcester Health Centre - Alcester
There were 342 survey forms sent out to patients at Alcester Health Centre in Alcester, and the response rate was 43%. 71% of patients said the reception team was ‘very helpful’, while 24% said they found the team ‘fairly helpful’. | Google Maps
18. Bramcote Surgery - Bramcote, Nottingham
There were 297 survey forms sent out to patients at Bramcote Surgery in Bramcote, Nottingham, and the response rate was 35%. 71% of patients said the reception team was ‘very helpful’, while 27% said they found the team ‘fairly helpful’. | Google Maps
19. Markfield Medical Centre - Markfield
There were 270 survey forms sent out to patients at Markfield Medical Centre in Markfield, and the response rate was 42%. 71% of patients said the reception team was ‘very helpful’, while 24% said they found the team ‘fairly helpful’. | Google Maps
20. Tuxford Medical Centre - Newark
There were 305 survey forms sent out to patients at Tuxford Medical Centre in Newark, and the response rate was 38%. 71% of patients said the reception team was ‘very helpful’, while 25% said they found the team ‘fairly helpful’. | Google Maps