Receptionists play a big role in our experience at our GP surgery, from booking appointments to inquiring about test results and ordering prescriptions.
Patients across the East Midlands have shared their views on how they feel their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the GP surgeries across the East Midlands where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
21. Brookside Surgery - Stretton on Dunsmore, Rugby
There were 259 survey forms sent out to patients at Brookside Surgery in Stretton on Dunsmore, Rugby, and the response rate was 39%. 71% of patients said the reception team was ‘very helpful’, while 25% said they found the team ‘fairly helpful’. | Google Maps
22. Cottage Lane Surgery - Glossop
There were 456 survey forms sent out to patients at Cottage Lane Surgery in Glossop, and the response rate was 20%. 70% of patients said the reception team was ‘very helpful’, while 24% said they found the team ‘fairly helpful’. | Google Maps
23. The Long Buckby Practice - Long Buckby, Northampton
There were 268 survey forms sent out to patients at The Long Buckby Practice in Long Buckby, Northampton, and the response rate was 42%. 70% of patients said the reception team was ‘very helpful’, while 22% said they found the team ‘fairly helpful’. | Google Maps
24. Hounsfield Surgery - Sutton on Trent, Newark
There were 256 survey forms sent out to patients at Hounsfield Surgery in Sutton on Trent, Newark, and the response rate was 50%. 70% of patients said the reception team was ‘very helpful’, while 27% said they found the team ‘fairly helpful’. | Google Maps