Derbyshire patients have provided input to help rank their local doctors surgeries as part of the annual GP Patient Survey for NHS England.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, gives insight into what people really think of GP reception teams across the country.
The 2025 survey, carried out in the first quarter of the year, was completed by more than 700,000 patients in England.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice.
Reception staff play a significant role in patient experience.
They are considered to be gate-keepers who allocate appointments by gleaning information and booking in patients with doctors accordingly.
The majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in Derbyshire where reception teams have been voted the best by you.
Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
5. Eden Surgery - Ilkeston
There were 293 survey forms sent out to patients at Eden Surgery in Ilkeston, and the response rate was 41%. 68% of patients said the reception team was ‘very helpful’, while 28% said they found the team ‘fairly helpful’. | Google Maps
6. Baslow Health Centre - Baslow
There were 246 survey forms sent out to patients at Baslow Health Centre in Baslow, and the response rate was 47%. 68% of patients said the reception team was ‘very helpful’, while 24% said they found the team ‘fairly helpful’. | Google Maps
7. Lambgates Health Centre - Hadfield
There were 351 survey forms sent out to patients at Lambgates Health Centre in Hadfield, and the response rate was 34%. 67% of patients said the reception team was ‘very helpful’, while 28% said they found the team ‘fairly helpful’. | Google Maps
8. Stewart Medical Centre - Buxton
There were 333 survey forms sent out to patients at Stewart Medical Centre in Buxton, and the response rate was 38%. 67% of patients said the reception team was ‘very helpful’, while 31% said they found the team ‘fairly helpful’. | Google Maps