Derbyshire patients have provided input to help rank their local doctors surgeries as part of the annual GP Patient Survey for NHS England.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, gives insight into what people really think of GP reception teams across the country.
The 2025 survey, carried out in the first quarter of the year, was completed by more than 700,000 patients in England.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice.
Reception staff play a significant role in patient experience.
They are considered to be gate-keepers who allocate appointments by gleaning information and booking in patients with doctors accordingly.
The majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in Derbyshire where reception teams have been voted the best by you.
Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
1. Hartington Surgery - Hartington, Buxton
There were 243 survey forms sent out to patients at Hartington Surgery in Hartington, Buxton, and the response rate was 44%. 76% of patients said the reception team was ‘very helpful’, while 20% said they found the team ‘fairly helpful’. | Google Maps
2. Eyam Surgery, Eyam
There were 278 survey forms sent out to patients at Eyam Surgery in Eyam, and the response rate was 47%. 75% of patients said the reception team was ‘very helpful’, while 22% said they found the team ‘fairly helpful’. | Google Maps
3. Hannage Brook Medical Centre - Wirksworth
There were 269 survey forms sent out to patients at Hannage Brook Medical Centre in Wirksworth, and the response rate was 48%. 73% of patients said the reception team was ‘very helpful’, while 26% said they found the team ‘fairly helpful’. | Google Maps
4. Cottage Lane Surgery - Glossop
There were 456 survey forms sent out to patients at Cottage Lane Surgery in Glossop, and the response rate was 20%. 70% of patients said the reception team was ‘very helpful’, while 24% said they found the team ‘fairly helpful’. | Google Maps